Step 1 Configure a Gateway
Before you begin, please make sure the Ursalink Gateway has been properly configured and is able to access the Internet.
①Check Network Status
You can go to “Maintenance” > “Tools” > “Ping” and enter a host name, for example, cloud.ursalink.com, to check if the network is accessible.
②Enable Ursalink Cloud Mode
Go to “Web GUI” >> “Network Server” >> “General” and enable Ursalink Cloud mode.
Note: when the Ursalink Cloud mode is enabled, it is not allowed to manually configure device on the page of “Applications”, “Profiles” and “Device”. You can check the transmission between device and Network Server on the “Packets” page.
Step 2 Add a Gateway to Ursalink Cloud
①Sign in with your Ursalink Cloud account. If you don’t have one, you can click “register now” and follow the steps on the screen to set up your account.
②After a successful login, you can go to “Gateway” >> “Add” and enter SN to add a gateway.
You can start to add devices when the gateway is successfully connected.
Step 3 Add & Configure a Device
①Add a Device
On the “My Devices” page, click “Add” and enter SN to add a device.
②Device Connected Notification
There will be an alarm sent to you when the device is successfully connected. Click “” to view the device status.
After the device is successfully connected, you can click “” to perform device configuration. The configuration page varies by product model.
Note: if it is a Class A end device that you have configured on the Ursalink Cloud, the changes will only take effect at the time when it sends uplinks to the gateway.
Tips to Troubleshoot Your Device Connection Problems
Go to “Web GUI” >> “Network Server” >> “Packets” and Click “Refresh”. You can view the status of data transmission and reception here.
If there’s no packet displayed:
1) Make sure your device is turned on normally.
2) Make sure the gateway frequency is in consistent with the device. You can check the frequency at:
Gateway: “Web GUI” >> “Packet Forwarder” >> “Radio”
Device: “Toolbox” >> “LoRaWAN” >> “Channel”.
3) Go to “Web GUI” >> “Packet Forwarder” >> “General” and check if the embedded Network Server is enabled.
4)Go to “Web GUI” >> “Packet Forwarder” >> “Advanced” and check if “Network Mode” is enabled as Public LoRaWAN.
If there's only JnReq
Go to “Web GUI”>> “Network Server” >> “Packets”. If there’s only JnReq showing up in “Type” and you can’t find any JnAcc, please go check the APPKEY. The APPKEY on the Ursalink Cloud should be in consistent with the end device’